There are several reasons that can hinder you from accessing your Facebook account. Here are the reasons below:
- If you forget your sign in password or your password isn’t working.
- You can reset your password by clicking ‘Forget Password’, Facebook will send you confirmation reset code via the email or phone number you attached to your account, from there you can reset your password. If you’re having problems with your email or phone number and you can’t reset your password because you can’t access the email address or phone number listed on your account.
You can use an alternate email or phone number listed on your account or try to regain access to your email, many email service provider makes provision to help their customers who are having trouble signing into their email account. If you set up a Trusted Contact, you can try contacting your trusted contact. They are usually 3 to 5 of your friends who you can contact and ask for help if you are unable to access your account.
If you are still logged in another device, for instance, you haven’t logged out on your desktop you can reset your password without sending a confirmation reset code to your email. You can change your password manually, on the device where you are still logged go to settings. Locate security and login tab, click on Change Password. Change the password, once you reset your password successfully ensure to keep it safe because your account will be automatically forced to log-out from other devices.
- If your Facebook account has been disabled for one reason or the other, you won’t be able to log in. Such reasons include posting content that doesn’t conform to the Facebook Terms, exhibiting behavior that violates Facebook Community Standards, using a fake name, or impersonating someone. Contacting other people especially non-friends for a prohibited purpose such as harassment, advertising, promoting, and many more. Facebook might disable your account temporarily or permanently depends on severe your offense is.
- An account disabled for a severe crime might not be restored. If your account is disabled temporarily, you will have to wait for Facebook to release your account from Facebook jail. It usually takes a certain period of time which varies due to different offences committed but does not exceed 21days. If you think your account was disabled for no reason you can visit Facebook help Center (https://m.facebook.com/help/contact/260749603972907) to fill review form to request for a review on your account.
- If your account got hacked, there are several ways to find out. Your name, birthday, email, or password might change. Friend requests were sent to people from your account which you are absolutely ignorant of, messages have been sent to people that you no idea about it, or posts have been made that you didn’t create yourself. You can also go to settings once you recover your account, click location to show all locations and devices where you were previously logged in. Go through them and pick out the ones that are not yours.
- Visit https://m.facebook.com/hacked to lodge your complaint. Most time if any significant changes we’re made on your account such email, Facebook will notify you and send you your link via your original email. You can use the link to reverse the action and secure your account if it wasn’t you who made the changes on your account.
The other available option to recover your account is using Trusted Contact, If you set up ‘Trusted Contact’ you can ask your Trusted Contacts for help.
Visit https://m.facebook.com/help/379220725465972 to gather tips and available features to keep your account safe.